Refunds/Returns

DELIVERY TO UK

£4.99 NEXT DAY EXPRESS DELIVERY (ORDER BY 1PM MONDAY-THURSDAY)  

WE DELIVER WITH DHL FOR UK

NEXT DAY IS AVAILABLE MONDAY TO THURSDAY UNTIL 5PM

PROBLEM WITH YOUR DELIVERY?

CUSTOMER SERVICE:

MONDAY TO FRIDAY:  10am - 5pm 
 

CONTACT US AT: ENQUIRIES@ROSELONDON.COM IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH DHL.

OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUERIES.

WE ADVISE ALL OUR CUSTOMERS TO DOWNLOAD THE DHL PARCELS APP WHICH WILL ALLOW YOU TO TRACK YOUR ORDER AND ALSO CHOSE A SAFE LOCATION FOR YOUR PARCEL TO BE DELIVERED.

PLEASE NOTE IF YOU CHOSE A SAFE LOCATION FOR YOUR PARCEL THEN YOU DO SO AT YOUR OWN RISK.

INTERNATIONAL DELIVERY

EUROPEAN STANDARD DELIVERY 2-3 DAYS - £12.95

WORLDWIDE STANDARD DELIVERY 3-5 DAYS - £24.95

INTERNATIONAL CUSTOMERS: THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.

TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML